Shipping and Delivery Policy


Shipping Method & Timings 🚚
All shipped orders are dispatched via DPD. While DPD aims for a 98% success rate on next-day deliveries, next-day delivery is an aim rather than a absolute guarantee.


  • Delays & Special Occasions: Because minor transit delays can occasionally happen outside of our control, we cannot offer refunds for orders delayed by courier network issues. If you are ordering for a specific date or special occasion, we strongly advise ordering in advance.

  • Safe Place Tracking/Delivery📦(Via DPD App): We recommend downloading the DPD app to set up a designated safe place for your driver. This ensures your parcel is left securely if you are not home to avoid it being taken back to the depot.

Damaged Parcels & Claims Process
While we do not take direct responsibility for damage caused during transit by DPD, we will gladly file a formal claim on your behalf to seek a resolution and refund. To meet DPD’s strict claim requirements, you must not open or dismantle the parcel before taking photographs.
To process a claim, please send us clear, unaltered photos 📷 in the following sequence:


Outer Packaging (Unopened): Clear photos of the original damage on the outside of the unopened box/parcel.

Internal Packaging: Photos showing how the products were positioned inside the box with the protective packaging still intact.

Damaged Product: Photos showing the damage to the item itself after removal.

Note: DPD automatically rejects claims if the parcel has been fully unpacked before photos of the outer box are taken. Once your evidence is submitted and accepted by DPD, we will process your refund immediately.

 

NEED TO SUBMIT A CLAIM? CONTACT OUR TEAM AT: hello@bakedbybean.com 

 

Frequently Asked Questions (FAQ)

When will my order be delivered?
All shipped orders are sent via DPD Next Day service. While DPD achieves a 98% success rate for next-day delivery, minor network delays can occasionally happen. Please note that next-day delivery is an aim rather than an absolute guarantee.

Can I order for a specific date or special occasion?
If you are ordering for a birthday, event, or special occasion, we strongly advise placing your order well in advance. Because transit delays outside our control can occur, we cannot guarantee arrival on a specific date or refund orders delayed by courier network issues.

Can I change my delivery address after placing an order?
Yes, but you must email us immediately with your order number and updated address. Because our dispatch team works quickly to pack and ship fresh bakes, we cannot guarantee changes if the parcel is already prepared or handed over to DPD.

What happens if I'm not at home when DPD arrives?
We recommend downloading the DPD App before delivery. Through the app, you can select a designated "Safe Place" or specify a neighbor. This ensures your treats are left safely and prevents your parcel from being taken back to the local depot.

What if my parcel arrives damaged?
We take great care in packaging your treats, but if DPD damages your parcel in transit, we can raise a formal claim on your behalf. To comply with DPD’s claim rules, please do not unpack or fiddle with the box before taking photos. Send us clear photos showing:

  1. The outside of the damaged, unopened parcel.
  2. The products inside their original packaging.
  3. The damaged items themselves.

Once DPD accepts the evidence and approves the claim, we will process your refund immediately.

Can I get a refund if my delivery is delayed?
Because DPD operates on an estimated 98% next-day success rate, delays can happen during busy periods. We are unable to offer refunds for orders that arrive late due to courier operational delays.